Get help with PropSignal.
Contact us about access, account questions, billing, or property data shown in PropSignal.
During early access, access and billing support are handled manually.
General support targets a response within three business days. Most early-access questions should be answered by the pricing, privacy, terms, and account pages. Privacy requests should go to privacy@getpropsignal.com, and urgent legal, compliance, or security concerns should go to legal@getpropsignal.com.
Data issue
BBL, displayed address, record section, freshness state, and official comparison link.
Account issue
Email used for access, affected page, and the step that failed.
Billing issue
Invoice, charge, or subscription reference if available. Do not send card numbers.
Access request status
Use Request access for early access interest. Requests are reviewed before approval.
Billing or refund review
During early access, access and billing support are handled manually. After launch, cancellation stops future renewals and refunds are reviewed for billing errors, duplicate charges, legal requirements, or unresolved service problems.
Property data issue
Include the BBL, displayed address, record section, freshness state, what appears stale or incorrect, and any official source link used for comparison. Do not include private owner/contact data or legal conclusions.
Privacy request
Use privacy@getpropsignal.com or the account privacy tools for export or deletion requests. Public records are handled separately from account privacy controls.
Urgent legal or security concern
Send legal, compliance, security, or urgent privacy matters to legal@getpropsignal.com so they do not sit in general support triage.
Support handoff
What happens after you contact support
Human review
A person reviews the context you send. Reading this page or opening a mail link does not change account, billing, property data, or notification state.
Official record review
We can review what PropSignal displays, but official records must be corrected in the source system.
Privacy and billing split
Privacy, legal, billing, and property-data issues route separately so sensitive requests do not sit in the wrong queue.
Property data issue context
BBL 1002000026 from Nyc Pad Bbl Lookup is attached to this support path. Signed-in users can create a durable support case with this BBL prefilled. Public visitors can email the same context manually. PropSignal can review displayed context, but official records should be corrected in the source system.
During early access
Requests are reviewed before approval. Requesting access does not create a paid subscription.
Billing and refunds
When paid plans are active, subscriptions can be cancelled through supported billing flows or support. Cancellation stops future renewals and access continues through the paid period. Current-period refunds are not automatic. Refunds are manually reviewed for duplicate charges, billing errors, legal requirements, or service problems we cannot reasonably resolve.
Official sources
PropSignal organizes public NYC property records on a scheduled basis. Important records should be verified with the official source system. If a BBL, address, record section, or freshness state looks wrong, include the BBL and official source detail in a support request.
PropSignal organizes public NYC property records for review. Verify important details with the official source. PropSignal is operated by GoodForge Labs LLC.